Refund and Returns Policy
Overview
At Decloft, we want you to love what you bring into your home. If something isn’t right, we’re here to help.
Returns are accepted within 30 days of delivery. After 30 days, we’re unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return, your item must be:
- Unused and in its original condition
- In its original packaging, including any protective materials it arrived in
Due to the nature of lighting and home decor products, the following cannot be returned:
- Items damaged after delivery due to misuse or improper installation
- Custom or made-to-order pieces
- Clearance or sale items
- Gift cards
A receipt or proof of purchase is required for all returns.
Partial Refunds
Partial refunds may apply in these cases:
- The item shows signs of use or installation
- The item isn’t in its original condition, is damaged, or is missing parts for reasons not related to our error
- The item is returned more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we’ll email you to confirm we’ve got it, and let you know if your refund has been approved.
If approved, the refund is processed back to your original payment method within 5–10 business days.
Late or Missing Refunds
Haven’t received your refund yet?
- Check your bank account again
- Contact your bank or payment provider — refunds can take a few days to post officially
- Still nothing? Reach out to us at info@decloft.com
Exchanges
We replace items only if they arrive defective or damaged. For an exchange, email us at info@decloft.com and we’ll walk you through the next steps.
Shipping Returns
To return a product, ship it to: [Your return address — add here]
Return shipping costs are your responsibility and are non-refundable. For higher-value items, we recommend using a trackable courier service, since we can’t guarantee receipt of returned items sent without tracking.
Delivery times for exchanged items may vary depending on your location within Pakistan.
Need Help?
For any questions about refunds or returns, contact us at info@decloft.com or call 0309-2146532.
